Met with David Smith this afternoon. Showed him the gaps in the barriers. He said that the results of the tests had shown that the noise had actually improved since the barriers had been upgraded. I do not believe him. We parted agreeing to disagree. I believe that VicRoads are just trying to jusify themselves with no evidence - they will make it up as they go along!

Received phone call from David smith regarding last Saturday's email. He suggested he come and speak to me and  have me show him the gaps which are still in the barriers.

Sent the following email to Michael O'Brien with a cc to David Smith if VicRoads. Have received no reply from Michael O'Brien.

Dear Michael,

Just to let you know that I received a telephone call from David Smith at VicRoads on Wednesday 16th  January. In that phone call he informed me among other things that remedial work on the upgraded barriers had been completed and all gaps had been filled.

I did a quick inspection of the barriers this morning and noticed that the gaps in the barriers still exist and some of the newly installed flashing had come unfixed leaving further gaps. Why are VicRoads telling us they did things when they plainly did not? Also, why are they happy with substandard workmanship?

Our complaints are genuine. Are VicRoads taking them seriously or only paying lip service to them?

We hope that you can assist because we as residents are becoming fed up with the noise and demand some immediate improvement.

He also informed me that the results of the noise measurement should be available next week.

Received phone call from David Smith of VicRoads this morning. He reported the following

• Remedial work on the upgraded barriers has been completed. This has included filling of gaps and moving dirt around. I have not noticed any difference and more importantly no improvement.
• VicRoads have spoken with the manufacturers of the new barriers and they are quite happy that the installation was done properly. I can only conclude from this that VicRoads has been had!
• Should get the results of the noise level testing in the next week (provided there are no hold ups e.g. the weather). I will bet now what the results of the test will be - no action will be taken by VicRoads!

Told him once more that we are not happy with the work and want it fixed.